Hotelier's response :
Cher Monsieur Dave Wheeler,

C’est une grande satisfaction pour notre équipe de savoir que votre séjour parmi nous a répondu à toutes vos attentes pour une étape d’une nuit.

Votre mention élogieuse sur la propreté de la chambre, la convivialité de l’accueil et la facilité d’accès à l’hôtel souligne l’importance que nous accordons au confort et à l’accueil de nos hôtes. Nous sommes également ravis que la diversité et la qualité du petit-déjeuner aient contribué à une expérience agréable dès le matin.

Votre retour positif concernant la connexion WiFi et votre reconnaissance du bon rapport qualité/prix sont des encouragements précieux qui renforcent notre engagement quotidien. Recevoir une recommandation de votre part est la meilleure récompense pour notre équipe.
La réception

Hotelier's response :
Cher Monsieur Kay,

Nous vous remercions sincèrement d’avoir pris le temps de partager votre expérience à la suite de votre séjour dans notre établissement.

C’est un immense plaisir de lire que vous considérez notre hôtel comme une véritable perle pour un trajet vers Calais. L’emplacement idéal, à proximité immédiate de la sortie d’autoroute et à seulement quelques kilomètres du centre-ville, semble avoir correspondu parfaitement à vos attentes pour un arrêt pratique et agréable.

Nous sommes ravis que la qualité de l’accueil, le confort de la chambre, la propreté de la salle de bains, ainsi que l’accès facile à l’hôtel et la connexion Wi-Fi, aient contribué à rendre votre passage pleinement satisfaisant.

Votre reconnaissance et la probabilité élevée que vous recommandiez notre hôtel sont de véritables encouragements pour notre équipe qui œuvre chaque jour à offrir la meilleure expérience possible à nos hôtes.

La réception

Hotelier's response :
Dear Will,

Thank you for taking the time to share your feedback following your stay at our hotel.

We are delighted to hear that the welcome from our team, particularly regarding the storage of your bicycle and the information we provided about city schedules, contributed to making your stay more enjoyable. We are also pleased to know that your room and the hotel facilities met your expectations.

We understand your disappointment regarding the restaurant's closure during peak season and recognize that this may seem paradoxical, given that many travelers wish to take advantage of the various services offered. Your comments are important and will be passed on to management so that we can better tailor our offerings in the future and meet the needs of our guests.

We have also noted your comment regarding the sausages being cooked at breakfast, which did not meet your expectations. Please be assured that your observation has been shared with the team so that we can improve this aspect.

Your feedback, especially regarding the Wi-Fi connection, is invaluable and encourages us to continue our daily efforts to ensure the satisfaction of each of our guests.

The Reception

Hotelier's response :
Dear Anna,

Thank you for taking the time to share your thoughts following your stay at our hotel.

We are delighted to hear that the warm and attentive welcome from our team, both at reception and at breakfast, helped to ensure you had an enjoyable experience. We particularly appreciate your positive comments on the quality of our coffee, bread and pastries.

We have also taken note of your comments regarding the cleanliness of the room and the minor imperfections you noted, such as the stains in the bathroom and the peeling paint on the doors. Please rest assured that your observations are being taken into account to improve the comfort and quality of our services.

Your comment regarding the lack of fresh vegetables at breakfast, whilst understandable given French traditions, nevertheless helps us to refine our offerings to best meet our guests’ expectations.

Finally, we are delighted that access to the hotel and the Wi-Fi connection fully met your needs.

Your overall feedback is invaluable and encourages us to continue our efforts to ensure you have a satisfying experience on every visit.

Reception

Hotelier's response :
Dear Ms. Georg,

Thank you so much for taking the time to share your impressions following your stay at our hotel.

We are delighted to learn that, despite your late arrival, everything was in place to ensure a smooth and stress-free experience. Knowing that our convenient location near the highway, the warm welcome from our team, and the comfort and cleanliness of the room met your expectations is truly gratifying for our team.

Your positive feedback regarding the hotel's accessibility and breakfast is also invaluable and encourages us to continue our daily efforts to provide a pleasant stay for every guest.

We look forward to seeing you again!

The reception

Hotelier's response :
Dear Guest,

We sincerely thank you for taking the time to share your impressions following your stay at our hotel.

We are delighted to learn that you appreciated the cleanliness and comfort of the hotel, as well as the quality of the welcome, the breakfast, the easy access to the hotel, and the Wi-Fi connection. These aspects are essential to providing a pleasant experience for all our guests, and your positive feedback encourages our team to continue its efforts.

We also appreciate your suggestion regarding the need for a refresh of the hotel. Your feedback is valuable and helps us better identify areas for improvement in order to optimize the comfort of our guests during their future stays.

Knowing that you would be willing to recommend us is a great source of recognition for the entire team. We hope to have the pleasure of welcoming you back on a future visit to Cambrai.

The Reception

Hotelier's response :
Dear Ms. Lesley,

Thank you so much for taking the time to share your feedback following your stay at our hotel.

We are delighted to hear that you particularly appreciated the warm welcome, the courtesy of our team, and the comfort of your room. It is very important to us to know that the hotel access and the Wi-Fi connection met your expectations and that you had a restful night.

We have taken note of your comment regarding the lack of air conditioning and the need for attention to the shower cubicle. The technician responsible for renovating the shower cubicles will be coming soon.

Your overall satisfaction and your intention to recommend our hotel are a source of continued motivation for us. We hope to have the pleasure of welcoming you back for a future stay.

The Reception

Hotelier's response :
Dear Ms. White,

Thank you so much for taking the time to share your impressions following your second stay at our hotel.

It is a great pleasure to learn that the welcome extended to your four-legged companions, the hotel's ideal location for your visit to the veterinarian, and the kindness and professionalism of the team fully met your expectations. Your loyalty and your willingness to adjust your future travel dates to enjoy the restaurant more fully demonstrate the quality of your experience and the trust you place in us.

We are particularly grateful for your feedback regarding the parking security, the efficiency of the check-in process, and the personalized service you received, especially during your early departure. Your constructive comments concerning the toiletries in the bathroom and the attention paid to welcoming both our guests and their animals allow us to continually improve our services to better meet everyone's needs.

Knowing that you're already planning your return and that you recommend our hotel with such conviction is a real source of motivation for our team, who do everything possible, every day, to make each stay enjoyable and flawless.

The Reception

Hotelier's response :
Dear Mr. Stefan,

We are particularly pleased with your glowing feedback regarding the quality of service and value for money at our hotel.

We are delighted to know that the welcome, the comfort of the room, the cleanliness of the bathroom, and the breakfast fully met your expectations. The ease of access to the hotel and the quality of the Wi-Fi connection are also important to us, and your appreciation encourages us to maintain this commitment.

Knowing that you are willing to recommend our hotel to your friends and family is a valuable sign of confidence for our team, who work every day to offer the best possible experience to our guests.

The Reception

Hotelier's response :
Dear Ms. Marja,

Thank you for sharing your feedback following your three-night stay at our hotel.

It is very gratifying to hear that you appreciated the friendliness of our team, as well as the quality of the welcome, the breakfast, the hotel access, and the Wi-Fi connection.

We have taken note of your comments regarding the size of the room and the furniture layout. Your suggestions for adding a towel rack and increasing the size of the bedside tables are invaluable for improving the comfort of our guests.

We are sorry to hear that the car charging station did not function correctly, despite your credit card being validated. While its operation is beyond our direct control, your feedback will allow us to raise awareness with the relevant service provider to prevent this type of inconvenience in the future.

We hope to have the pleasure of welcoming you back again during a future stay in Cambrai.

The Reception

Hotelier's response :
Dear Guest,

We sincerely thank you for taking the time to share your experience following your stay at our hotel.

It is a pleasure to know that the hotel's location was perfectly suited to your needs, particularly for your participation in a nearby sporting event. Your appreciation regarding the value for money, ease of access, and the availability of our parking is invaluable to our entire team.

We are delighted to hear that you found the welcome attentive and helpful, especially the advance call to best organize your arrival. Your feedback on the cleanliness of the bathroom, the comfort of the room, and the seamless Wi-Fi connection all testify to the quality of your stay.

We also appreciate your suggestion regarding the addition of English-language TV channels, which helps us plan future improvements to meet the diverse expectations of our guests.

Your recommendations and satisfaction are very important to us, and we hope to have the pleasure of welcoming you back for your future events.

The Reception

Hotelier's response :
Dear Sir,

We sincerely thank you for taking the time to share your feedback following your stay at our establishment.

Your complete satisfaction with the value for money, as well as your positive comments about the welcome, the room and the bathroom, are very encouraging for our entire team.

Knowing that the breakfast and access to the hotel contributed to making your experience so enjoyable is a real motivation for us to continue offering a service that meets your expectations. We are particularly touched by your intention to recommend us.
Kind regards,
Mélanie