Hotelier's response :
Dear Ms. Lesley,

Thank you so much for taking the time to share your feedback following your stay at our hotel.

We are delighted to hear that you particularly appreciated the warm welcome, the courtesy of our team, and the comfort of your room. It is very important to us to know that the hotel access and the Wi-Fi connection met your expectations and that you had a restful night.

We have taken note of your comment regarding the lack of air conditioning and the need for attention to the shower cubicle. The technician responsible for renovating the shower cubicles will be coming soon.

Your overall satisfaction and your intention to recommend our hotel are a source of continued motivation for us. We hope to have the pleasure of welcoming you back for a future stay.

The Reception

Hotelier's response :
Dear Ms. White,

Thank you so much for taking the time to share your impressions following your second stay at our hotel.

It is a great pleasure to learn that the welcome extended to your four-legged companions, the hotel's ideal location for your visit to the veterinarian, and the kindness and professionalism of the team fully met your expectations. Your loyalty and your willingness to adjust your future travel dates to enjoy the restaurant more fully demonstrate the quality of your experience and the trust you place in us.

We are particularly grateful for your feedback regarding the parking security, the efficiency of the check-in process, and the personalized service you received, especially during your early departure. Your constructive comments concerning the toiletries in the bathroom and the attention paid to welcoming both our guests and their animals allow us to continually improve our services to better meet everyone's needs.

Knowing that you're already planning your return and that you recommend our hotel with such conviction is a real source of motivation for our team, who do everything possible, every day, to make each stay enjoyable and flawless.

The Reception

Hotelier's response :
Dear Mr. Stefan,

We are particularly pleased with your glowing feedback regarding the quality of service and value for money at our hotel.

We are delighted to know that the welcome, the comfort of the room, the cleanliness of the bathroom, and the breakfast fully met your expectations. The ease of access to the hotel and the quality of the Wi-Fi connection are also important to us, and your appreciation encourages us to maintain this commitment.

Knowing that you are willing to recommend our hotel to your friends and family is a valuable sign of confidence for our team, who work every day to offer the best possible experience to our guests.

The Reception

Hotelier's response :
Dear Ms. Marja,

Thank you for sharing your feedback following your three-night stay at our hotel.

It is very gratifying to hear that you appreciated the friendliness of our team, as well as the quality of the welcome, the breakfast, the hotel access, and the Wi-Fi connection.

We have taken note of your comments regarding the size of the room and the furniture layout. Your suggestions for adding a towel rack and increasing the size of the bedside tables are invaluable for improving the comfort of our guests.

We are sorry to hear that the car charging station did not function correctly, despite your credit card being validated. While its operation is beyond our direct control, your feedback will allow us to raise awareness with the relevant service provider to prevent this type of inconvenience in the future.

We hope to have the pleasure of welcoming you back again during a future stay in Cambrai.

The Reception

Hotelier's response :
Dear Guest,

We sincerely thank you for taking the time to share your experience following your stay at our hotel.

It is a pleasure to know that the hotel's location was perfectly suited to your needs, particularly for your participation in a nearby sporting event. Your appreciation regarding the value for money, ease of access, and the availability of our parking is invaluable to our entire team.

We are delighted to hear that you found the welcome attentive and helpful, especially the advance call to best organize your arrival. Your feedback on the cleanliness of the bathroom, the comfort of the room, and the seamless Wi-Fi connection all testify to the quality of your stay.

We also appreciate your suggestion regarding the addition of English-language TV channels, which helps us plan future improvements to meet the diverse expectations of our guests.

Your recommendations and satisfaction are very important to us, and we hope to have the pleasure of welcoming you back for your future events.

The Reception

Hotelier's response :
Dear Sir,

We sincerely thank you for taking the time to share your feedback following your stay at our establishment.

Your complete satisfaction with the value for money, as well as your positive comments about the welcome, the room and the bathroom, are very encouraging for our entire team.

Knowing that the breakfast and access to the hotel contributed to making your experience so enjoyable is a real motivation for us to continue offering a service that meets your expectations. We are particularly touched by your intention to recommend us.
Kind regards,
Mélanie

Hotelier's response :
Dear Sir,

We are delighted to hear that our team's welcome met your expectations and that you were satisfied with the hotel's accessibility.
We have taken note of your feedback regarding the insufficient lighting and faulty blind in your room. We regret these inconveniences and take your comments very seriously in order to improve the comfort of our rooms.

Regarding your suggestions about breakfast, particularly the offer of healthier options, we already offer a range of healthy local products, organic products, fresh fruit and palm oil-free spreads.

Thank you for sharing your impressions, which enable us to continue our efforts to offer a better experience to all our guests.

Kind regards,
Mélanie

Hotelier's response :
Bonjour Monsieur,
Nous vous remercions pour ce retour positif.
Au plaisir de vous revoir lors de votre prochaine visite à Cambrai.
Cordialement
Mélanie

Hotelier's response :
Dear Sir,

Thank you for sharing your positive experience following your stay.
We are delighted to hear that you were satisfied with the assistance provided upon your arrival, despite the transport issues. Our team is committed to offering you a warm and personalised welcome, which is very important to us.
Your appreciation of the room, bathroom and varied breakfast reinforces our desire to ensure that each of our guests has a pleasant and complete experience.

We hope to have the pleasure of welcoming you back on your next visit.
Kind regards,
Mélanie

Hotelier's response :
Dear Sir,

Thank you for sharing your impressions following your stay at our establishment.
We are delighted to hear that you had a pleasant stay with us and that the welcome and helpfulness of our team, particularly during your late arrival, helped to make your stay easier. It is important to us that our guests feel well looked after from the moment they arrive.
We have taken note of your suggestions regarding the provision of a fridge in the room for storing medicines and baby food, as well as your comments on the sensitivity of the mixer tap in the bathroom. Your feedback on the breakfast schedule will also help us to better meet everyone's needs during future stays.

Your comments are valuable as they contribute to the continuous improvement of our services. We hope to have the pleasure of welcoming you back on your next visit to Cambrai.
Kind regards,
Mélanie

Hotelier's response :
Bonjour,

Merci d’avoir pris le temps de partager votre avis à la suite de votre séjour dans notre établissement.

Nous sommes ravis que vous ayez apprécié la qualité du service proposé à un tarif compétitif, ainsi que la convivialité de l’accueil lors de votre passage.

Vos observations concernant la chambre et la salle de bains sont précieuses pour nous permettre d’améliorer continuellement nos prestations. Il est agréable de savoir que l’accès à l’hôtel et la connexion WIFI ont contribué à rendre votre séjour plus agréable.

Nous espérons avoir le plaisir de vous accueillir à nouveau lors d’une prochaine visite.

La réception

Hotelier's response :
Cher invité,

Nous vous remercions chaleureusement d'avoir attribué une note aussi positive à votre séjour dans notre établissement.

Votre satisfaction concernant l'accueil de notre équipe, la chambre, la salle de bains ainsi que l'accès à l'hôtel est très appréciée et constitue une belle motivation pour l'ensemble du personnel.

Savoir que vous envisagez de recommander notre hôtel nous encourage à poursuivre nos efforts afin d'offrir à chacun de nos clients une expérience pleinement réussie.

La réception